Customer Service

Ordering and Payment

Once you have placed your order you will be directed to the PayPal secure payment system. When you have completed the payment process you will be returned to this website. If you have purchased digital products, you will be presented with links that will allow you to download your purchases immediately. Unique download links for your digital products will also be sent via email. The links are time sensitive, so it's a good idea to download your purchases as soon as you can.

If, for any reason, you're having trouble downloading your products, please do get in touch. We want your transaction to be as hassle free as possible, and will do all that we can to assist you.

Shipping

Products are dispatched within three working days via the Royal Mail.

Returns and Exchanges

All digital purchases are final.

Nevertheless, we want you to be satisfied with your purchase. If there's a problem with the file you downloaded, we'll send you a replacement. If you're having trouble understanding knitting pattern instructions, we'll explain them.

If a CD you purchased is faulty, we'll replace it. If it does not meet your expectations, or you have simply changed your mind about the purchase, send it back for a full refund. Postage, packing, shipping and insurance costs incurred on returned merchandise are non-refundable.

Privacy Policy

In order to fulfill your order we need to collect the following personally identifiable information:

  • Full name
  • Email address
  • Address
  • Telephone number

As transactions are processed through PayPal, we do not receive or hold any of your financial data through this website. For more information about your transaction please see the PayPal Privacy Policy.

You can trust us. We use your personally identifiable information in order to deliver the items you have purchased. We will never supply your personal data to a third party for any reason.

We're not spammy. We will make use of your email address in order to send you new product updates, or other information we think you may find interesting, however, we will only do so if you have signed up for our mailing list.